The onboard credit is a benefit which MSC Cruises grants as an additional benefit to its guests for their cancelled cruise. It can be used only once you start your new cruise but cannot be used for the purchase of pre-paid items before the new cruise. If not entirely spent, this onboard credit will be refunded at the end of the new cruise. Find out more about our compensation packages.

In addition to the already rigorous attention to hygiene on board our ships, MSC Cruises is taking additional steps to protect our guests and crew, to ensure that you are able to plan your next holiday with us and to travel with confidence before, during and after your cruise: please read all the guidelines highlighted in our Health & Safety Protocol.

If you booked your pre-paid items directly through the website or through our contact center, the entire amount paid with credit card will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions may apply by country. If your booking was made through a Travel Agency, please contact your travel agent.