On board

LUGGAGE LOST OR DAMAGED LUGGAGE & ITEMS: A QUICK GUIDE What should I do if my luggage is damaged or lost?   ON BOARD If your luggage is damaged or lost while on board, please inform our staff as soon as possible so we can assist you promptly. [...]

Your check-in process begins at the check-in time shown on your cruise ticket. A dedicated check-in slot is assigned to you by default by MSC Cruises, but it could be changed during the web check-in, choosing from those available. Please note, if you arrive before your dedicated check-in slot opens you may be requested [...]

At MSC Cruises, exceptional guest service is our top priority. During an MSC Cruises holiday our guests meet staff throughout the ship who provide them with excellent service, supported by just as many crew members who work just as hard behind the scenes. To ensure a seamless and enjoyable experience for every guest starting [...]