Hotel Service Charges

Hotel Service Charges2024-06-25T14:45:54+03:00

At MSC Cruises, exceptional guest service is our top priority. During an MSC Cruises holiday our guests meet staff throughout the ship who provide them with excellent service, supported by just as many crew members who work just as hard behind the scenes.

To ensure a seamless and enjoyable experience for every guest starting on 1 April 2021 – for all new reservations on Winter 2021-22 departures and onwards – Hotel Service Charge is mandatory as an integrated part of the total price.

It does not apply to children under 2 years of age old at the time of the cruise departure date and the rates are per person per day.

Please find below the new Hotel Service Charge rates valid:

– From July 2nd, 2024 onwards, for cruises sailing to China, Japan, Republic of Korea, Caribbean and North America and for guests 2 years old above; guests with existing bookings confirmed before July 2nd, 2024, will not be impacted by this change.

– From July 2nd, 2024 onwards, for cruises sailing to South America, South Africa and Grand Voyages ; guests with existing bookings confirmed before July 2nd , 2024, will not be impacted by this change.

– From July 2nd, 2024 onwards,  for MSC Yacht Club guests; guests with existing bookings confirmed before July 2nd , 2024, will not be impacted by this change.

Hotel Service Charge valid for all new bookings from July 2nd 2024 onwards2025-03-17T09:38:25+02:00

MEDITERRANEAN, CANARY ISLANDS  NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE AND EGYPT CRUISES
Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt MSC YACHT CLUB, Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt
Adults (12 years old and over) €12 per night Adults (12 years old and over) €16 per night
Child (Between 2 and 11 years old) € 6 per night Child (Between 2 and 11 years old) €8 per night
Child (Less than 2 years old) No Service charge applied Child(Less than 2years old) No Service charge applied
SOUTH AFRICA CRUISES
South Africa Cruises MSC YACHT CLUB South Africa Cruises
Adults (12 years old and over) US $ 10 per night Adults (12 years old and over)  US $ 14 per night
Child (Between 2 and 11 years old) US $ 5 per night Child (Between 2 and 11 years old)  US $ 7 per night
Child (Less than 2 years old)  No Service charge applied Child (Less than 2 years old)  No Service charge applied
SOUTH AMERICA CRUISES
South America, MSC YACHT CLUB South America
Adults (12 years old and over) US $ 16  per night Adults (12 years old and over) US $ 20 per night
Child (Between 2 and 11 years old) US $ 8 per night Child (Between 2 and 11 years old) US $ 10 per night
Child (Less than 2 years old) No Service charge applied Child (Less than 2 years old) No Service charge applied
 
CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES
Caribbean, Alaska, Bermuda, Canada & New England  MSC YACHT CLUB Caribbean, Alaska, Bermuda, Canada & New England
Adults (2 years old and over) US $ 16 per night Adults (2 years old and over) US $ 20 per night
Child (Less than 2 years old) No Service charge applied Child (Less than 2 years old) No Service charge applied
ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)
Asia MSC YACHT CLUB Asia
Adults (2 years old and over) US $ 18  per night Adults (2 years old and over) US $ 21 per night
Child (Less than 2 years old) No Service charge applied Child (Less than 2 years old) No Service charge applied
MSC Grand Voyages
MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Far East and to South Africa, Caribbean and South America  MSC YACHT CLUB MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Far East and to South Africa, Caribbean and South America
Adults (12 years old and over) € 12 per night Adults (12 years old and over) € 16 per night
Child (Between 2 and 11 years old) € 6 per night Child (Between 2 and 11 years old) € 8 per night
 Child (Less than 2 years old)  No Service charge applied  Child (Less than 2 years old)  No Service charge applied
MSC Grand Voyages from South Africa, South America, Caribbean and Alaska (Panama Canal included) MSC YACHT CLUB MSC Grand Voyages from South Africa, South America, Caribbean and Alaska (Panama Canal included)
Adults (12 years old and over) US $ 16  per night Adults (12 years old and over) US $ 20 per night
Child (Between 2 and 11 years old) US $ 8 per night Child (Between 2 and 11 years old) US $ 10 per night
 Child (Less than 2 years old)  No Service charge applied  Child (Less than 2 years old)  No Service charge applied

FAQ

Yes, all details related to pricing are fully detailed on the booking confirmations, including the details of the hotel service charge which is payable at the time of booking, and no longer on-board.
The hotel service charge is an integrated part of the total price which may change based on the new choice the guest will take when making the reservation of the new cruise vacation
Hotel service charge is an integrated part of the total price  and cannot be cancelled. However, once on board, if passengers claim for lack of service, they can refer to the Guest Service Team which will immediately intervene and provide a solution to the actual discomfort.
No, hotel service charge is applicable to all guests.
Our guests benefit from the customer service from a wide range of crew members who have different roles to contribute to their enjoyment and wellbeing onboard. For this reason, MSC discourages tipping individual staff members as we believe in equal opportunities for all.
The hotel service charge is equally distributed among all the crew members.
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