All MSC cruise ships are fitted with Braille signage in public areas, in lifts and at the entrance to cabins. There is also a voice system in lifts on Fantasia and Musica class ships that announces the floor in English.
Properly trained and certified guide dogs are allowed on board, provided they are in good health and have all documents required for entering the countries visited during the cruise. The guest will be informed in advance about the kind of accommodation provided for the dog, any facilities provided and the procedure for embarking and disembarking. [...]
Guests should inform MSC Cruises of special needs at the time of booking, or at the latest two working days before departure. After this deadline, we may be unable to provide the level of assistance required.
MSC Cruises offers a gluten-friendly selection gluten-free menus (breakfast, lunch and dinner) in the main restaurants on most of its ships. On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only a limited selection of pre-packaged gluten-free snacks such as biscuits, croissants, sponge cakes and muffins. Guests with food intolerances and/or allergies must inform MSC [...]
MSC Cruises S.A. makes every effort to accommodate our guests' dietary requirements whenever possible. We keep special dietary needs in mind when planning our menus and serving our meals. MSC Cruises S.A. is aware that some foods may cause an allergic reaction in certain guests due to intolerance of some ingredients such as [...]
Children with special needs have normal access to all on-board services and facilities. Although the entertainment staff do not offer a childcare service, they are trained to provide a wide range of entertainment aimed specifically at children. Please note that no one-to-one supervision service is offered on board our ships. All children, including those with special [...]
Guests undergoing peritoneal dialysis treatment can travel as normal, bringing with them all medicines and equipment that may be required during the cruise. MSC Cruises does not provide individual hemodialysis. Guests who are stable and able to independently manage home peritoneal dialysis may sail on cruises that do not include trans-ocean crossings or remote itineraries. Guests [...]
The medical facilities and equipment on board may not be technically adequate to deal with a birth or pregnancy complications. Therefore, for safety reasons, we cannot admit women on board who will have reached or exceeded their twenty-fourth week of pregnancy by the end of the cruise. Regardless of the stage of pregnancy, a doctor [...]
Suitably trained and certified guide dogs are allowed on board all ships, assuming that they are in a good state of health and possess all necessary documents for entering the foreign countries visited during the cruise. The guest is personally responsible (with the aid of the carer if applicable) for the custody, feeding and general [...]
Guests with partial hearing disabilities can travel alone, only if they request the installation of a TDD System kit in their cabin. This kit, available in limited numbers on all ships, includes light and vibrating devices, a text phone and an analogue alarm clock. To inform us of your special need or special requirement, please fill in [...]
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