Special Needs

Guests must be fit and mobile enough to access and disembark the tender. If guests have impaired mobility or use a mobility aid such as a walking stick, cane, or walker, then they must carefully consider their ability to embark the tender safely before making their way down to the platform. Guests must consider the use of [...]

All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number. Excluding emergencies, medical services carry a fee and prices are [...]

The Centres for Disease Control and Protection (CDC) has issued guidance advising against travel in zones affected by the Zika virus for women who are pregnant and their partners as well as for women who are trying to become pregnant. In connection with this, MSC Cruises offers pregnant guests and the people travelling with her [...]

Yes, you can. Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets) avoiding to connect when using the hairdryer. Keep in mind that the scooter minimizes the available space within your cabin.   Due to safety considerations, wheelchairs and [...]

Yes, all ships in the fleet contain a number of specially fitted cabins with extra floor space and more room for movement. These cabins should be requested at the time of booking.

All decks and public areas of our ships are accessible to guests with reduced mobility.

Yes, provided that they are fully independent.

Refusal of a booking or denial of entry would only happen in the interests of ensuring the safety of guests and the crew, which is of paramount importance.

If requests are received during working day, responses are sent out immediately. In some cases, however, closer examination may be necessary and replies may take several days.

All requests are sent directly to MSC Cruises and reviewed internally. Some requests may require closer examination from a practical or medical point of view, which will be carried out by a specialized internal committee. In all cases, passenger details will be handled with absolute discretion, in accordance with our privacy policy.