On board information

We ask our guests to not to throw anything into the sea and to work with us to safeguard the sea, marine life and the ecosystem. You can find more information on our Guest Conduct Policy Here

Embark on a journey filled with unforgettable moments waiting to be captured and treasured. To ensure your memories are preserved, be sure to purchase your preferred Photo Package either in advance or on board. Remember, photo purchases are not available after you disembark, so seize the opportunity while you can. With our All-Inclusive Digital Photo [...]

The company uses six main languages for its communications: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages appear is determined exclusively by the number of guests in each language group as a proportion of our total guests. The cabin information booklet and other printed material used on board are [...]

Sunbeds are available free of charge for all passengers, although they cannot be reserved. Guests are kindly requested not to occupy deck-chairs and sunbeds with personal items during any long absences (more than 30 minutes). Beach towels are available in the cabins. These should be returned in cabins after use. Unreturned pool towels may be [...]

Yes, Wi-Fi is available on board all of our ships.

All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number.

A cash advance service is available if a credit card has been registered at the on board account. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking is forbidden in all indoor areas, with the sole exception of the casinos, during opening hours for Guests who are seated and playing. Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and [...]

No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land. *Depending on the itineraries and subject to applicable legislation.

Onboard bar purchases will incur gratuities, automatically added to all purchases: 15% gratuities on European, Emirates, South Caribbean, Red Sea, South America (Brazil and Argentine) and Far East itineraries, and 18% gratuity on North America itineraries.