How can I download my digital photos after my cruise?

The Virtual Locker allows you to securely access and download your purchased digital photos after your cruise using a mobile device or desktop. To use this service, you must have provided a valid email address during your onboard purchase. This ensures that you receive an email with a secure link to access and download your photos. Your download link will remain available for 90 days after your cruise ends, after which the photos will no longer be accessible.

When will I receive the printed photos I purchased at Iris Galerie?

If you purchased printed photos on board at Iris Galerie, they will be delivered to your provided address within approximately three weeks after your cruise ends.

What should I do if I haven’t received the printed photos I purchased at Iris Galerie after three weeks?

If your printed photos have not arrived within the expected timeframe, please contact Iris Galerie Customer Service for assistance at contact@irisgalerie.com. For any questions regarding your printed photo order—including delivery delays, missing items, or order status—the Iris Galerie Customer Service will be happy to assist you.

Can I purchase photos after my cruise has ended?

No, once your cruise has ended, photos can no longer be purchased. Photo packages can be selected and purchased either before your cruise or while on board. After disembarkation, all photos are no longer available for purchase.

The Hub – Photo & Digit@l

Embark on a journey filled with unforgettable moments waiting to be captured and treasured. To ensure your memories are preserved, be sure to purchase your preferred Photo Package either in advance or on board. Remember, photo purchases are not available after you disembark, so seize the opportunity while you can.

With our All-Inclusive Digital Photo Package, reliving your cruise moments is as easy as a click. It’s important to note that digital photos are only available for download during your cruise. Once you disembark, downloading your photos won’t be possible. For any questions or assistance with your photos throughout the cruise, our photo team will be happy to assist you.

Photography
An on-board Photo Service is available throughout your cruise. Professional photographers will capture the highlights of your cruise both on board and ashore, and record anniversaries, weddings, quinceañeras, and other special moments. You can view their work at your leisure at the The Hub – Photo & Digit@l. The Hub Manager will also be happy to discuss any specific requirements you may have.

Discover more about our Photo Packages and take advantage of our discounted prices vs onboard by clicking here.

Portraits
Our photographers can also create portraits of you, your family and friends using a variety of high quality studio backgrounds and key iconic locations throughout the ship, such as the Grand Staircase, The Bridge of Sighs or the Swarovski Staircase. Discover all the unique photo spots on board our fleet. No appointment is required. All portraits will be displayed in The Hub – Photo & Digit@l and / or onboard available website msccruises.photobutler.com .

Retail products
A wide range of products to satisfy all your photographic needs can be purchased in the The Hub – Photo & Digit@l. We have photo frames and albums, as well as Action cameras, memory cards and related accessories, and a selection of digital cameras at duty free prices are available (selection varies per ship). Our photo team is available to offer advice, answer your questions and help you select the right equipment to meet your needs and budget.