14.1 Arrangements for the Cruise or the Holiday Package are made many months in advance by the Company. Very occasionally it may be necessary to alter them before the start of the package or during the same; therefore, the Company expressly reserves the right to change the arrangements for the Cruise or the Holiday Package, should such changes become necessary or advisable for operational, commercial or safety reasons.
14.2 In the event of a significant alteration to an essential term of the Contract, the Company will inform the Passenger or his/her Sales Agent of such change in writing as soon as reasonably possible.
i.If the booking change is effected before the start of the package, Passenger will be offered the choice of:
a) Accepting the alteration; or
b) Accepting a substitute package directly offered by the Company, having an equivalent or an higher quality. If the substitute package offered is of a lower quality, a refund of the price difference will be granted.
c) Choosing and booking another available Holiday Packages among those offered by the Company. If such Holiday Package is more expensive than the one originally chosen, the Passenger shall pay the difference in price. If, conversely, the price is lower, Passenger will receive a refund of the difference in price.
d) Cancelling and receiving a full refund of all monies paid
ii .If a booking change is made during the performance of the Holiday Package and a significant proportion of the travel services cannot be provided as agreed in the package travel contract, the Company will propose suitable alternative arrangements, of an equivalent or higher quality, for the continuation of the package as scheduled at no additional cost, or – failing to do so – the Passenger shall be reimbursed of the price difference in the event that the alternative arrangements are of lower quality than those specified in the package travel contract.
14.3 The notification of alteration will specify a reasonable response period by which the Passenger must notify the Company of their decision. The notification will further specify that if the Passenger fails to respond within the imparted time, the alterations will be considered to be accepted.
14.4 Once a Cruise or Holiday Package has been completed, and it is impossible to ensure the Passenger’s return to their departure point as agreed in the Contract because of unavoidable and extraordinary circumstances, the Company shall bear the cost of necessary accommodation, if possible, of equivalent category, for a period not exceeding three nights per traveller. Where longer periods are provided for in EU passenger rights legislation applicable to the relevant means of transport for the traveller’s return, those periods shall apply.
14.5 The Company has the right to assign another cabin for the Passenger, as long as it has similar characteristics. If there is a change in accommodation to a lower-priced cabin, the Passengers affected by such change will be entitled to a refund of the price difference, according to the current rates.
