WEB CHECK-IN FAQS
Enjoy a smooth embarkation on your MSC Cruise.
Check out our FAQs below to get all the information you need about online Check-In.
If you’re ready to check in, start the process here from the comfort of your device and get your E-ticket and Boarding Pass.
The web check-in is used to collect your personal data, which is necessary to issue your E-ticket and Boarding pass. Please note that all Guests must enter their data. Please click here to verify the required travel documents and visas for your entire cruise and ensure you have them available when needed.
To board our cruises, you only need one of the following documents: an E-ticket or Boarding Pass.
- E-ticket:
An e-ticket is an electronic ticket that provides a summary of all booked services, information about the itinerary, luggage labels, and other useful details for going on your MSC Cruise. - Boarding Pass:
The boarding pass is an online document issued only to customers who book directly from the website and complete the web check-in. It includes a QR code scanned at boarding.
If you booked through our website and completed the web check-in, at the end of the web check-in process, you will be able to request via E-mail the E-ticket and download the Boarding pass.
If you have booked via a travel agency you can request your tickets directly from your travel agent.
Web check-in is available from 30 days to 24 hours before departure. We recommend completing your web check-in as early as possible to ensure you receive your E-ticket and Boarding pass promptly.
Please note that all fields with an asterisk (*) are mandatory. When you enter your postcode and click “Search postcode,” the “Region and District” field in your address information will be filled in automatically. Security photo and credit card registration are not mandatory for obtaining your E-ticket and Boarding pass. However, we recommend them to expedite your embarkation process.
A device with a camera is required to create the security photo, for example a smartphone or laptop with a camera. The photo is taken automatically as soon as all the necessary requirements such as brightness and positioning of the face are met. It is not possible to upload the photo locally.
6.1 I am having difficulty with uploading the security photo, what do I do?
If it is not possible to take a photo, this will be taken by MSC staff upon embarkation. The security photo is used for identification during embarkation and disembarkation in the ports.
No, you can register your credit card on board at the Activation Points or leave a cash deposit with Guest Services at reception immediately after embarkation. Please make sure that your credit or debit card can be used abroad.
All purchases made on board are paid for with your personal Cruise Card. You therefore do not need to have any cash or credit cards with you on board. If you have already registered your credit card during web check-in, you do not need to register your means of payment on board.
You can only register a credit card for yourself or other guests included in your booking. Once registered, credit card details cannot be changed, corrected, or cancelled before departure. Please contact Guest Services directly on board if any changes are needed.
An emergency contact is a person you designate to be contacted in case of an emergency during your cruise; in this section you should provide the name, surname, and phone number of a contact person, such as a relative or friend.
If possible, please change the device you are using (e.g., laptop instead of smartphone). Please ensure that you are using the latest browser version. Delete your cookies and cache if necessary.
MSC Cruises will assign you a specific check-in slot by default.
12.1 Can I change my check in slot?
Please note that it is only possible to change the embarkation time during web check in accessible from 30 days before departure by the lead guest only. If only the assigned arrival time will be available, It is then not possible to change the check-in slot
12.2 What happens if I arrive earlier than my allocated check in slot?
If you arrive before your dedicated check-in slot opens you may be requested to wait outside of the terminal building.
12.3 What happens if I arrive later than my allocated check in slot?
In the event you arrive after your dedicated check-in slot closes you may be denied embarkation.
12.4 Where can I find information about the ship’s arrival and departure time?
The ship’s departure and arrival times shown on your ticket or in the MSC for ME app are estimated and might differ from those indicated, which is why it is essential you adhere to your check-in slot.
To request shared dining with friends or family, enter their booking number in the Travel With section during the web check-in. Please note that shared dining is subject to availability.
