MSC Cruises, its employees and agents accept no responsibility for loss, damage or theft of guests’ luggage or personal effects. MSC Cruises’ responsibility with respect to lost, damaged, or undelivered luggage is explained in the Booking Terms and Conditions.
In the unfortunate event of luggage or personal effects being lost or damaged, it is crucial to immediately notify a representative of MSC Cruises and complete the necessary form, which is mandatory for our resolution process.
- If the problem occurs upon embarkation, guests have to contact the Guest Services Desk on board that will provide prompt assistance and resolution of the case.
- If the problem occurs upon disembarkation, guests have to contact our staff members at the Terminal that will fill out the relevant Luggage Form.
To initiate a formal complaint after disembarkation, the copy of the form should be forwarded to your Travel Agent, along with your booking number.
Alternatively, Guests have the option to secure independent insurance coverage from sources other than MSC Cruises.
